Handle all guests’ special requests in a professional manner.Keep up to date with knowledge of phone system.Interact with Hotel Sales Manager on bookings.Answer inquiries of room rates, outlets and room locations.Responsible for taking reservations and accurately inputting into the computer system.This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.Be knowledgeable of all emergency procedures and company policies.Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.Maintain house bank and handle all checks and cash according to Zia Park policies and procedures.Promote and sell special hotel programs, special rate packages, and up grades when appropriate.Maintain an up to date working knowledge of all Zia Park amenities as well as any special events.Communicate with all departments regarding in house VIPs and any special needs.Ability to deliver exceptional guest service at all times.COME JOIN US.Ī career in gaming? At Zia Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.Īn individual could be successful if they possess the following.
